Connecting Android Phones to Campus WiFi

All faculty, staff, and students have access to our private, on-campus Wi-FI network while they are a part of the SUNY Broome community. All visitors to the campus will have access to our public, guest Wi-FI network. The below instructions will guide you through the process of joining the private or public Wi-Fi. 

For students, faculty, and staff, please use the SUNYBroomeConnect network. For all other visitors, please use the SBCCOpen network.

Please note: If you have successfully logged into the SUNYBroomeConnect network in the past, and are now unable to connect, please refer to the Troubleshooting section below.

 

ATTENTION: VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR DEVICE TO A PERSONAL HOTSPOT.

 

Jump to Troubleshooting

 

Step 1: Open Wi-Fi settings

Open Wi-Fi Settings by swiping down from the top of your screen and tapping the Wi-Fi icon, or going to Settings → Network & Internet → Wi-Fi.

 

Step 2: Select desired Wi-Fi network

The menu will now display available Wi-Fi networks in your location. Click on the network that you intend to connect to.

ALL Faculty, Staff, and Students should use our main Wi-Fi network, SUNYBroomeConnect.

Guests can connect to our guest network, SBCCOpen.

To connect to Eduroam, follow the instructions in this article

 

Step 5: Configure network settings

After selecting your desired network, the network configuration menu will open. You may need to tap "View More" to see all settings There are a couple changes that you need to make here in order to successfully connect to the network.

 

Under the "EAP method" category, select "EAP-TTLS"

Under the certificate category, the options can vary, select either "Do not check", "Do not validate", "Trust on first use" or similar option.

 

To connect to the SUNYBroomeConnect network, you need to enter your MyCollege credentials into the login box. Ensure this information is correct and tap "Connect"

 

Success!

You should now be connected to the desired Wi-Fi network!

Please refer to the TROUBLESHOOTING section of this article if you were unable to connect.

Please note: Every time you update your password on MyCollege or on your campus Windows computer login, you will need to re-enter that same password for your Wi-Fi connection.

 

Incorrect Credentials

If you fail to connect to the network, the most likely cause is entering your credentials in incorrectly. Be careful to check how you spell your username and your password.

If you have recently changed your password, you need to "Forget" the network and connect again using your new credentials.

To do this, enter your WI-Fi settings again and tap the gear icon  next to the network

 

Tap forget at the bottom

 

Now follow this article again to reconnect with the correct credentials

 

Incorrect system time/date

Another possible issue that can prevent you from connecting to a Wi-Fi network is your system date and/or time being incorrect.

Here is a link to Google's instruction on how to set the time/date on an Android device

 

Operating System out of date

Sometimes if your OS is out of date, it will prevent you from connecting to Wi-Fi networks.

Here is a link to Google's instructions on how to update your Android device

 

VPN

REMINDER, VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR DEVICE TO A PERSONAL HOTSPOT.

 

If any of these troubleshooting steps do not solve your problem, please contact ITS at ext. 5011 ((607) 778-5011), or email ITSupport@sunybroome.edu.

 

Eduroam

If you are still having trouble connecting to SUNYBroomeConnect, we recommend trying to connect to Eduroam instead.

Here is a link to our Knowledge Base article on connecting to Eduroam.

 

Need additional information or assistance? Submit a ticket or call the ITS Service Center.