Connecting MacOS to Campus WIFI

Overview

All faculty, staff, and students have access to our private, on-campus Wi-FI network while they are a part of the SUNY Broome community. All visitors to the campus will have access to our public, guest Wi-FI network. The below instructions will guide you through the process of joining the private or public Wi-Fi. 

For students, faculty, and staff, please use the SUNYBroomeConnect network. For all other visitors, please use the SBCCOpen network.

Please note: If you have successfully logged into the SUNYBroomeConnect network in the past, and are now unable to connect, please refer to the Troubleshooting section below.

 

ATTENTION: VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR LAPTOP TO A PERSONAL HOTSPOT.

 

Jump to Troubleshooting

 

MacOS

Screenshots taken on MacOS 14 Sonoma

 

Step 1: Open Wi-Fi menu

Click on the Wi-Fi icon in the upper-right corner. The menu will display available Wi-Fi networks in your location. Click on the network that you intend to connect to.

ALL Faculty, Staff, and Students should use our main Wi-Fi network, SUNYBroomeConnect.

Guests can connect to our guest network, SBCCOpen.

To connect to Eduroam, follow the instructions in this article

A screenshot of a MacOS desktop. in the top-right corner, the Wi-Fi menu is open and the SUNYBroomeConnect network is highlighted in red.

 

Step 2: Enter your Mycollege credentials

To connect to the SUNYBroomeConnect network, you need to enter your MyCollege credentials into the login box. Ensure this information is correct and click "OK"

A screenshot of a MacOS desktop. There is a popup login window requesting for login credentials to a Wi-Fi network.

 

Step 3: Verify network certificate

A window will pop up from MacOS requesting that you verify tat you trust the network and certificate. Click on the connect button.

A screenshot of a MacOS desktop. There is a popup window of a security dialog requesting that the user verify that they trust the network/certificate. The "Continue" button is highlighted in red.

 

Step 4: Apple Authentication

You will be prompted to enter your MacOS account's password, or to verify using your fingerprint.

A screenshot of a MacOS desktop. A security popup is in the center of the screen requesting the user's login information to confirm a settings update. The "Update Settings" button is highlighted in red.

 

Success!

If you entered your information in correctly you will be connected to the SUNYBroomeConnect network - as indicated by "Known Networks"

A screenshot of a MacOS desktop. The Wifi Menu is open in the top-right indicating that the device is successfully connected to SUNYBroomeConnect as a known network. The Wi-Fi icon and the network are highlighted in red.

 

 

Incorrect credentials

If you fail to connect to the network, the most likely cause is entering your credentials in incorrectly. Be careful to check how you spell your username and your password.

Incorrect system time/date

Another possible issue that can prevent you from connecting to a Wi-Fi network is your system date and/or time being incorrect.

Here is a link to Apple's instructions on how to set your system time/date

Operating system out of date

Sometimes if MacOS is out of date, it will prevent you from connecting to Wi-Fi networks.

Here is a link to Apple's instructions on how to update your OS

VPN

REMINDER, VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR LAPTOP TO A PERSONAL HOTSPOT.

 

If any of these troubleshooting steps do not solve your problem, please contact ITS at ext. 5011 ((607) 778-5011), or email ITSupport@sunybroome.edu.

 

Additional Information

Need additional information or assistance? Submit a ticket or call the ITS Service Center.

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