How to add browser extensions

Overview

How to add browser extensions such as Proctorio (Secure Exam Proctor) while being logged into their school email.

 

Issue: Google Chrome Store is blocked on your SUNY Broome email

If a user is logged in to the Google Chrome browser itself with a sunybroome.edu Gmail account, the browser will adapt it's settings to SUNY Broome's Google security policies.

 

A screenshot of the Google Chrome browser. The user popup is open to show that someone is logged into the browser.

 

An example of this is the Google chrome web store being blocked. Preventing users from installing browser extensions.

 

A screenshot of the Google Chrome web store.There is a message displaying stating that the user does not have access to the Chrome Web Store.

 

Solution

 

Step 1: Log out of your SUNY Broome email

Click on your profile picture in the top-right corner of your screen (By default, it is the 1st letter of your first name)

In the popup that appears, click "Sign out"

 

A screenshot of the Google Chrome web store.There is a message displaying stating that the user does not have access to the Chrome Web Store. The user info popup is open and the Sign Out button is highlighted in red.

 

Step 2: Navigate to the extension you want to add

Now you can freely access the Chrome Web Store. Navigate to the desired extension like you normally would. Click "Add to Chrome"

 

A screenshot of the Google Chrome web store.The "Secure Exam Proctor" extension from proctorio is selected. The "Add to Chrome" button is highlighed in red.

 

Step 3: Add Extension

A popup will appear confirming that you would like to add the extension you just selected. Confirm that it is correct and that you accept the permissions and click "Add extension"

Please note after clicking "Add extension" it may close your Google Chrome Browser

 

A screenshot of the Google Chrome web store.The "Secure Exam Proctor" extension from proctorio is selected. There is a popup window displaying the extensions permissions and requesting the user to click the add extension button again.

 

Success!

You will receive a popup message stating that the extension had been added to Chrome.

 

A screenshot of the getproctorio.com website. In the top right, there is a notification popup, highlighted in red, stating that the "Secure Exam Proctor" extension had been added to Chrome.

 

Optional

Pin the extension

If you would like to always see the extension, you can pin it next to the address bar.

To do this, click the Puzzle Piece icon to open the extensions menu. Find the extension that you would like to pin and click the pin icon.

 

A screenshot of the getproctorio.com website. In the top right, the extensions menu is open and the pin icon next to "Secure Exam Proctor" is highlighed in red

A screenshot of the getproctorio.com website.

 

Log back in

After the extension is added, you can log back into the browser using your SUNY Broome Gmail account. The extension will remain active.

A screenshot of Google Chrome. In the top-right, the Proctorio extension icon is highlighed in red. Below that, a user's profile picture is highlighed in red as well.

 

Addition Information

Need additional information or assistance? Submit a ticket or call the ITS Service Center.

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