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Examplify Troubleshooting Tips
Examplify takes extensive steps to back up a student's exam data during an exam. Three backup files are created for an exam. Every 60 seconds, Examplify saves a backup of the student's exam to one of these files. The program changes which files it saves to every 10 minutes. This means that if a computer issue does occur during an exam, the student should only lose less than a minute of work or at most 10 minutes. If there is an issue that goes beyond this troubleshooting, then you will need to contact Examsoft support for assistance.
Computer Crashes or Freezes
One of the most common issues we see with Examplify is the computer crashing or freezing during the exam. If this happens the solution is simply to restart the computer. After restarting, the computer should relaunch Examplify on its own and re-enter the exam.
Computer Won't Reconnect to the Internet After an Exam
For a secure exam, Examplify disables the computer's capability to connect to WIFI. Following an exam, this feature will be re-enabled but in some cases may fail. Commonly on Mac OS devices, the WIFI takes a bit longer to re-enable. Examplify will attempt to upload the exam before the WIFI is back on and the upload will fail. Students can simply click the Retry button once the WIFI is reconnected. If the WIFI is not reconnecting, you may need to exit out of the Examplify application. This often finalizes the settings changes the program was making. Once the WIFI is back on, re-launch Examplify, and it should automatically attempt to upload the exam again. If this still doesn't work you can restart the computer. On Windows computers, you can run the EsWinsr executable to try and force the setting back to their original state before the exam. This executable is the one that Examplify runs at the end of an exam in order to revert any setting changes made by the program. The executable can be found in the following file location.
C:\Program Files\Examsoft\Examplify\Services\EsWinsr.exe
Make sure you run the executable as an Administrator and restart the computer afterward.
A Student Has Downloaded their Exam but it is Not Appearing in Examplify
This is caused sometimes when a student downloads an exam and that download is interrupted for whatever reason. Examsoft marks the student as having downloaded their exam, but the file is incomplete and does not appear in the program. Students may be limited to 1 download for each exam. If a student has downloaded their exam and it is not appearing in the program, you can click the Refresh Exam List button in the bottom left corner of the application window. If it does not appear, have your professor check the student's listing in the Examsoft web portal. There they should be able to see if the student has indeed downloaded the exam. In this case, your professor will need to grant the student an additional download.
New Computer Does Not Meet Minimum System Requirements
Currently, there is a compatibility issue with Windows 11 version 22H2 as well as a compatibility issue with the newest generation Intel processors. Examsoft has made updates to the Examplify application to resolve these issues, but those updated versions are not the default version students receive when downloading the program from the website. If a student tries to run the version of Examplify currently hosted on the website on a system with one of these issues, they will receive an error stating that their computer does not meet minimum system requirements even if it does. The solution is to uninstall Examplify and manually download an updated version. There is a link on the LawTech Examplify page to the Examplify Downloads page which will let you select the specific version installer you wish to download. That is also posted below:
https://support.examsoft.com/hc/en-us/articles/11146797283469-Examplify-Download-the-Installers-for-Windows-Mac
An Exam Does Not Appear in Examplify
If a student does not see their course exam in Examplify, click the Refresh Exam List button in the bottom left corner of the application. If the exam still doesn't appear, please contact your professor. If a student is not seeing their exam in the application at all, then your professor will need to check the student's account in the web portal. The most common cause for this is that a student is not registered for the class in the web portal. This can happen if a student is accidentally registered for the wrong section. The professor will need to work with the Examsoft admin to get added to the course roster in Examsoft before the exam will appear in Examplify.