Connecting iPhones to Campus WiFi

All faculty, staff, and students have access to our private, on-campus Wi-FI network while they are a part of the SUNY Broome community. All visitors to the campus will have access to our public, guest Wi-FI network. The below instructions will guide you through the process of joining the private or public Wi-Fi. 

For students, faculty, and staff, please use the SUNYBroomeConnect network. For all other visitors, please use the SBCCOpen network.

Please note: If you have successfully logged into the SUNYBroomeConnect network in the past, and are now unable to connect, please refer to the Troubleshooting section below.

ATTENTION: VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR DEVICE TO A PERSONAL HOTSPOT.

Jump to Troubleshooting

Step 1: Open the settings app

Find the settings app on your phone and open it.

Step 2: Open Wi-Fi settings

Near the top of settings there will be a wifi option. Tap it to open Wi-Fi settings

Step 3: Select desired Wi-Fi network

The menu will now display available Wi-Fi networks in your location. Click on the network that you intend to connect to.

ALL Faculty, Staff, and Students should use our main Wi-Fi network, SUNYBroomeConnect.

Guests can connect to our guest network, SBCCOpen.

Step 4: Enter your MyCollege Credentials

Ensure that you type your credentials in correctly, then tap "Join"

Step 5: Deny keychain

The phone will likely ask you if you wish to save the password in your keychain. We advise that you do not do this as it can cause problems if you change your MyCollege password.

Step 6: Trust Certificate

You will now likely be asked to trust the network certificate. Tap "Trust" in the top-right corner.

Success!

You should now be connected to the desired Wi-Fi network!

Please refer to the TROUBLESHOOTING section of this article if you were unable to connect.

Please note: Every time you update your password on MyCollege or on your campus Windows computer login, you will need to re-enter that same password for your Wi-Fi connection.

Incorrect Credentials

If you are experiencing this error, you are typing in your username or password incorrectly. OR you have the incorrect password stored in your keychain.

Here is a link to Apple's instructions on how to delete a password from your keychain

In your Wi-Fi settings, tap the i Icon next to the desired network

Tap Forget This Network.

Tap forget

Now follow this article again to reconnect with the correct credentials

Incorrect system time/date

Another possible issue that can prevent you from connecting to a Wi-Fi network is your system date and/or time being incorrect.

Here is a link to Apple's instruction on how to set the time/date on an iPhone

Operating System out of date

Sometimes if iOS is out of date, it will prevent you from connecting to Wi-Fi networks.

Here is a link to Apple's instructions on how to update iOS

VPN

REMINDER, VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR DEVICE TO A PERSONAL HOTSPOT.

If any of these troubleshooting steps do not solve your problem, please contact ITS at ext. 5011 ((607) 778-5011), or email ITSupport@sunybroome.edu.

Need additional information or assistance? Submit a ticket or call the ITS Service Center.