Connecting Windows PC to Campus WiFi

Overview

All faculty, staff, and students have access to our private, on-campus Wi-FI network while they are a part of the SUNY Broome community. All visitors to the campus will have access to our public, guest Wi-FI network. The below instructions will guide you through the process of joining the private or public Wi-Fi. 

For students, faculty, and staff, please use the SUNYBroomeConnect network. For all other visitors, please use the SBCCOpen network.

Please note: If you have successfully logged into the SUNYBroomeConnect network in the past, and are now unable to connect, please refer to the Troubleshooting section below.

 

ATTENTION: VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR LAPTOP TO A PERSONAL HOTSPOT.

 

Jump to Windows 11 instructions

Jump to Windows 10 instructions

Jump to Troubleshooting

 

Step 1: Open system tray

Open your System Tray by clicking on the no network icon  in the bottom right corner of your screen. This may also display as a Wi-Fi icon 

A screenshot of a standard Windows 11 desktop. In the bottom right corner, the "no internet" symbol is highlighted in red and indicated with a red arrow.

 

Step 2: Open Wi-Fi connections menu

In the system tray that is now open, open the WiFi connections menu by clicking on the arrow next to the Wi-Fi  symbol in the top left. Do not click the Wi-Fi icon itself, this will turn off your Wi-Fi altogether,

A screenshot of a Windows 11 system tray. The WiFi menu button is highlighed in red and indicated with a red arrow

 

Step 3: Select desired Wi-Fi connection

The menu will now display available Wi-Fi networks in your location. Click on the network that you intend to connect to.

ALL Faculty, Staff, and Students should use our main Wi-Fi network, SUNYBroomeConnect.

Guests can connect to our guest network, SBCCOpen.

To connect to Eduroam, follow the instructions in this article

A screensot of the Windows 11 Wi-Fi connections list. The SUNYBroomeConnect network is highlighted in red and indicated with a red arrow.

 

Step 4: Click Connect

Click on the connect button that appears.

Optionally, you can check the "Connect Automatically" check box. This will ensure that your device will always automatically connect to this network when it is available.

A screensot of the Windows 11 Wi-Fi connections list. The SUNYBroomeConnect network is selected and the connect button is highlighted in red and indicated with a red arrow.

 

Step 5: Enter your Mycollege credentials

To connect to the SUNYBroomeConnect network, you need to enter your MyCollege credentials into the login box. Ensure this information is correct and click "OK"

A screensot of the Windows 11 Wi-Fi connections list. The SUNYBroomeConnect network is selected. The username and password fields are highlighted in green and indicated with a green arrow. Below that, the "OK" button is highlighted in red and indicated with a red arrow.

 

Step 6: Continue connecting

Windows may ask you to confirm that you would like to connect to this network. Click the "Connect" button.

A screensot of the Windows 11 Wi-Fi connections list. The user is connecting to SUNYBroomeConnect network, Windows is asking if the user would like to continue connecting to this network. The connect button is highlighted in red and indicated with a red arrow.

 

Success!

You should now be connected to the desired Wi-Fi network!

Please refer to the TROUBLESHOOTING section of this article if you were unable to connect.

Please note: Every time you update your password on MyCollege or on your campus Windows computer login, you will need to re-enter that same password for your Wi-Fi connection.

A screensot of the Windows 11 Wi-Fi connections list. The SUNYBroomeConnect network is connected successfully and is highlighted in green.

 

Step 1: Open Wi-Fi menu

Click on the no network icon  in the bottom right corner of your screen. This may also display as a Wi-Fi icon 

A screenshot of a standard Windows 10 desktop. In the bottom right corner, the "no internet" symbol is highlighted in red and indicated with a red arrow.

 

Step 2: Select desired network connection

The menu will now display available Wi-Fi networks in your location. Click on the network that you intend to connect to and then click the "Connect" button.

ALL Faculty, Staff, and Students should use our main Wi-Fi network, SUNYBroomeConnect.

Guests can connect to our guest network, SBCCOpen.

A screensot of the Windows 10 Wi-Fi connections list. The SUNYBroomeConnect network is selected, highighted in red and indicated with a 1. The connect button is highlighted in red and indicated with a 2.

 

Step 3: Enter your MyCollege credentials

To connect to the SUNYBroomeConnect network, you need to enter your MyCollege credentials into the login box. Ensure this information is correct and click "OK"

4A screensot of the Windows 10 Wi-Fi connections list. The SUNYBroomeConnect network is selected. The username and password fields are displaying with example credentials typed into them.

 

Step 4: Continue Connecting

Windows may ask you to confirm that you would like to connect to this network. Click the "Connect" button.

A screensot of the Windows 10 Wi-Fi connections list. The user is connecting to SUNYBroomeConnect network, Windows is asking if the user would like to continue connecting to this network. The connect button is highlighted in red.

 

Step 5: Success!

You should now be connected to the desired Wi-Fi network!

Please refer to the TROUBLESHOOTING section of this article if you were unable to connect.

Please note: Every time you update your password on MyCollege or on your campus Windows computer login, you will need to re-enter that same password for your Wi-Fi connection.

 

If your device cannot connect to the network, Windows will display "Can't connect to this network.

A screensot of the Windows 11 Wi-Fi connections list. The SUNYBroomeConnect network is selected but Windows is indicating that it cannot connect to the network.      A screensot of the Windows 10 Wi-Fi connections list. The SUNYBroomeConnect network is selected but Windows is indicating that it cannot connect to the network.

 

Incorrect Credentials

If you are experiencing this error, you are typing in your username or password incorrectly.  First, right click on SUNYBroomeConnect and select "Forget" from the dropdown.

A screensot of the Windows 11 Wi-Fi connections list. The user is connecting to SUNYBroomeConnect network, Windows stating that it cannot connect to this network. The user has right-clicked on the network to open an additional menu. The forget button is highlighted in red and indicated with a red arrow.      A screensot of the Windows 10 Wi-Fi connections list. The user is connecting to SUNYBroomeConnect network, Windows stating that it cannot connect to this network. The user has right-clicked on the network to open an additional menu. The forget button is highlighted in red.

 

After you have forgotten the network, left click SUNYBroomeConnect and walk through the login process again. Be careful to check how you spell your username and your password. To check the spelling of your password, select the eye  symbol that is located at the right side of the password field.

 

Incorrect system time/date

Another possible issue that can prevent you from connecting to a Wi-Fi network is your system date and/or time being incorrect.

Here is a link to Microsoft's instructions on setting the time and date on a Windows device.

 

Operating System out of date

Sometimes if Windows is out of date, it will prevent you from connecting to Wi-Fi networks.

Here is a link to Microsoft's instructions on updating Windows.

 

VPN

REMINDER, VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR LAPTOP TO A PERSONAL HOTSPOT.

 

If any of these troubleshooting steps do not solve your problem, please contact ITS at ext. 5011 ((607) 778-5011), or email ITSupport@sunybroome.edu.

 

Additional Information

Need additional information or assistance? Submit a ticket or call the ITS Service Center.

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