Installing Microsoft Office on a Personal Computer

All students, faculty, and staff are given complimentary access to the Microsoft Office Suite when they are a part of the SUNY Broome community. The Microsoft Office Suite includes Word, Excel, PowerPoint, and many other programs. If you would like to use any of those programs on your personal computer, the below instructions while guide you through the process of logging into your Microsoft Office account (or creating a new account), downloading the software, and installing it.

 

Issues:

1. Windows Troubleshooting

Please note:  The login for your Microsoft Office Online account will be your SUNY Broome email address and your MyCollege password.

Before continuing, check the programs currently installed on your computer. If Office 365 is currently installed, you will need to uninstall it before you proceed.

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2. Unlink

Jump to the un-linking step in the troubleshooting menu.

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3. Macintosh Troubleshooting

Jump to the Macintosh Troubleshooting in the troubleshooting menu.

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Step 1: Log into Microsoft Office 365 Online

Navigate to Office and "Sign in"

 

 

Sign in with your SUNY Broome email.

 

If you have a license assigned to your account you will see this screen next:

(Your password is the same as your MyCollege they are synced.)

Please note: If you do not see this screen after you enter your school email you will need a license assigned to your account. This should happen automatically every hour if you don't have a license please email: ITSupport@sunybroome.edu

After logging in for the first time you will be prompted to set up an authenticator.

 

 

Install the Microsoft Authenticator on your Android or iOS device a link has been provided so you can scan the QR code to get the application store link:

Please note: These images have been taken from an older KB article but to setup the authenticator the steps are the same.

Select Next:

 

 

The Microsoft Authenticator should be already installed on your mobile device at this point; select Next:

 

 

Scan the QR Code with the Microsoft Authenticator; select Next:

 

 

After selecting Next you should be prompted to enter the code that appears on your screen:

 

 

After typing the number on your screen into your mobile device you should get this notification:

 

 

Now the Microsoft Authenticator; has been setup successfully we can move back to the remaining steps:

 

 

After you finish setting up the authenticator and log in fully you should see something like this:

This is your choice if it's your personal device feel free to hit yes, otherwise always select no if it's a shared device.

 

Please note: If you would like to return to this page at a later time, you will not need to go through this process again. Instead, navigate to the following website: https://portal.office.com

Windows:

Step 2: Log into Microsoft Office 365 Online and/or create your Microsoft Office account

Continuing from the webpage above, select the "Install apps and more" button. Then select

Please note: If you are missing these options, call the ITS Help Desk at (607) 778-5011 and request that ITS verify the correct Microsoft Office license is assigned to your account.

 

On first log in you will be greeted with Microsoft's Copilot screen close it out:

 

After closing that select "Apps" on the left hand side of the screen and in the top right corner you will see "Install apps"

 

 

Select "Microsoft 365 apps" and after clicking that the next page will load where you can actually download the applications to your computer:

 

 

Run the "OfficeSetup.exe" and follow the steps below afterwards

 

 

During the install if it doesn't automatically log you into the office suite it will prompt with a message box show in the image below:

You need to select the blue text "No, sign in ot this app only" this will log your account into every office application included in the suite.

 

Continuing from the webpage above, select the "Install apps and more" button. Then select "Install Microsoft 365 apps"

 

Select "Install Office"

 

Select "Allow"

 

Wait for it to finish downloading, then select the OfficeInstall.pkg

 

Select "Continue"

 

Select "Continue"

 

Select "Agree"

 

Select "Continue"

 

Select "Install"

 

Type in the password you use to log into your Macintosh device and select "Install Software"

 

Wait for the install to finish

 

Teams will open immediately after the OfficeInstall.pkg finishes, select "Allow" and close Teams. You will want to quit Teams completly if you're going to do the updates.

 

Select "Close"

 

Select "Move to Trash" as the OfficeInstall.pkg is no longer needed

 

Select "OK"

 

Follow the note within the image select "Update" or close on the red dot

 

Open Microsoft Word

 

Word should greet you with this window, if not the images below explain what to do

 

Log into Word with your SUNY Broome email

 

Your password for this will be your MyCollege password as they're linked

 

Use whatever two factor authentication you have set up to finish logging in **This test account doesn't use the Microsoft Authenticator**

 

After successfully typing in your two factor authentication you should be prompt with this

 

Test to see if you can type

 

This section will go over a few common issues.

If you do not have the option to install the applications from the website, you will need to call the ITS Help Desk at (607) 778-5011 and request that Networking assign a Microsoft Office license to your account.

If you were able to download and install the software, but it is not launching correctly, you may have extra versions of Microsoft Office installed on your computer. Check the programs that are currently installed on your computer and remove ALL versions of Microsoft Office. Then download Microsoft Office from the above website again and re-install it. The below screen shot is an example from a Windows PC that had multiple versions of Office installed. Simply select the three dots, selects uninstall, wait for it to complete, and restart the computer. Once these steps have been completed, download Office again and re-install it.

 

If during the install you clicked OK and not "No, sign into this app only" image shown below:

There will need to be a little clean up, and this is only for Windows at the moment.

 

Close out of all Office365 Programs.

Navigate to your Windows search and type Access work or school:

 

Disconnect your account:

On to the next step below.

WARNING: If you only have the SUNY Broome OFFICE365 this is okay to do otherwise do NOT do this step

Navigate to the two following directories listed below. You can copy and paste the commands into your Windows search and the directory should be opened.

%localappdata%\Microsoft\OneAuth

%localappdata%\Microsoft\IdentityCache

Everything in the two directories listed above needs to be deleted.

***If copying and pasting the two folder paths above results in no folders found this step can be skipped***

Re authenticate your Office365 Enterprise install

Open an Office365 program, in the example Word was used:

Go through the log in procedure using your SUNYBroome email and your credentials. The password for this is your MyCollege password not your email password.

 

After logging in and in finishing your two factor your should be greeted with this:

This should fix any Office365 authentication issues.

 

A common error that we see is when users download the Microsoft applications off of the MacOS store their account will never authenticate properly here is an example with the user's information redacted:

 

If you have this error or an error like it please follow along below. There are many folders that needed to be deleted manually on Macintosh devices to clear cached user crednetials.

Because of this we have been using this tool that Paul Bowden made for this problem, so we don't have to go to all of the folders manually.

 

Office Reset for Macintosh Computers

Select the link above "Office Reset for Macintosh Computers" to be redirected to the website shown below

 

 

Select "Download 2.0 Beta 1"

 

Select "Allow"

 

Select "MicrosoftOfficeReset.pkg"

 

Select "Continue" and "Agree"

 

Select "Continue"

 

Select every option in the list shown below and "Continue"

 

Select "Install"

 

Type in the password you use to log into your Macintosh device and select "Install Software"

 

Wait for it to finish deleting all of your Microsoft programs and clearing your cached credentials

 

Select "Close"

 

Select "Move to Trash" as the MicrosoftOfficeReset.pkg is no longer needed

You must restart you Macintosh device before trying to reinstall Office

Macintosh Install Quick Link

 

Need additional information or assistance? Submit a ticket or call the ITS Service Center.