Overview
All faculty, staff, and students have access to our private, on-campus Wi-FI network while they are a part of the SUNY Broome community. All visitors to the campus will have access to our public, guest Wi-FI network. The below instructions will guide you through the process of joining the private or public Wi-Fi.
For students, faculty, and staff, please use the SUNYBroomeConnect network. For all other visitors, please use the SBCCOpen network.
Please note: If you have successfully logged into the SUNYBroomeConnect network in the past, and are now unable to connect, please refer to the Troubleshooting section below.
ATTENTION: VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR LAPTOP TO A PERSONAL HOTSPOT.
Jump to Troubleshooting
ChromeOS
Step 1: Open system tray
Click on the bottom-right corner of the taskbar (where the time, Wi-Fi icon, and battery icon are)
Step 2: Open settings menu
Click on the Cog Wheel on the top-center of the system tray to open the settings menu
Step 3: Open list of available networks
Click on the drop down menu arrow to the right of Wi-Fi to open the list of available networks.
Step 4: Select desired Wi-Fi network
The menu will now display available Wi-Fi networks in your location. Click on the network that you intend to connect to.
ALL Faculty, Staff, and Students should use our main Wi-Fi network, SUNYBroomeConnect.
Guests can connect to our guest network, SBCCOpen.
To connect to Eduroam, follow the instructions in this article
After selecting your desired network, the network configuration menu will open. There are a couple changes that you need to make here in order to successfully connect to the network.
Under the "EAP method" category, select "EAP-TTLS"
Under the certificate category, the options can vary, select either "Do not check", "Do not validate", "Trust on first use" or similar option.
To connect to the SUNYBroomeConnect network, you need to enter your MyCollege credentials into the login box. Ensure this information is correct and click "OK"
Success!
You should now be connected to the desired Wi-Fi network!
Please refer to the TROUBLESHOOTING section of this article if you were unable to connect.
Please note: Every time you update your password on MyCollege or on your campus Windows computer login, you will need to re-enter that same password for your Wi-Fi connection.
Incorrect configuration
Refer to Step 5 in these instructions. If the incorrect options are selected in the network configuration, it will fail to connect.
Incorrect credentials
If you fail to connect to the network, the most likely cause is entering your credentials in incorrectly. Be careful to check how you spell your username and your password.
Incorrect system time/date
Another possible issue that can prevent you from connecting to a Wi-Fi network is your system date and/or time being incorrect.
Here is a link to Google's instructions on how to set the time/date on ChromeOS
Operating system out of date
Sometimes if ChromeOS is out of date, it will prevent you from connecting to Wi-Fi networks.
Here is a link to Google's instructions on how to update the OS
VPN
REMINDER, VPNs WILL NOT FUNCTION ON CAMPUS WI-FI. IF YOU NEED TO USE A VPN, YOU MUST CONNECT YOUR LAPTOP TO A PERSONAL HOTSPOT.
Eduroam
If you are still having trouble connecting to SUNYBroomeConnect, we recommend trying to connect to Eduroam instead.
Here is a link to our Knowledge Base article on connecting to Eduroam.
If any of these troubleshooting steps do not solve your problem, please contact ITS at ext. 5011 ((607) 778-5011), or email ITSupport@sunybroome.edu.
Additional Information
Need additional information or assistance? Submit a ticket or call the ITS Service Center.